Refund Policy

1. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation requests will be handled according to this Refund Policy.

2. Returns

Eligible products may be returned within 30 days of delivery if:

• The product is in good condition.
• It is returned in its original packaging.
• All accessories and manuals are included.
• Valid proof of purchase is provided.

3. Non-Returnable Items

The following items are generally not eligible for return:

• Customized or personalized products
• Downloaded software
• Activated software licenses
• Products damaged due to misuse
• Products modified without authorization

4. Defective Products

If a product arrives damaged or develops a manufacturing defect under normal use, please contact our customer support promptly.

After verification, we may provide repair, replacement, or refund in accordance with applicable consumer protection laws.

5. Refund Processing

Approved refunds will be issued to the original payment method.

Refunds are typically processed within 5–10 business days, although processing times may vary depending on your financial institution.

6. Shipping Costs

Unless the return is due to our error or required by law, shipping charges are non-refundable, and customers may be responsible for return shipping costs.

7. Chargebacks

Before initiating a chargeback or payment dispute, please contact our customer support team. We are committed to resolving any issue as quickly and fairly as possible.

8. Contact

For questions regarding returns, refunds, warranties, or order issues, please contact us through the support information available on https://libpet.com.