Privacy Policy

Last Updated:

Welcome to Libpet (“Libpet”, “Company”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.libpet.com, purchase our products, or use our AI-powered vehicle health cockpit platform and related services.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Company information (if applicable)

Account Information

  • Login credentials
  • Order history
  • Customer support communications

Device Information

  • Device model
  • Operating system
  • Browser information
  • IP address
  • Language settings

Vehicle & Product Information

If you use our AI cockpit products, we may collect:

  • Device serial number
  • Product activation information
  • Firmware version
  • System diagnostics
  • Usage logs
  • Performance information

Health & Wellness Information

Some products may provide wellness-related functions such as posture monitoring, fatigue alerts, environmental monitoring, or comfort recommendations.

Unless explicitly stated, our products do not collect medical records and are not intended for medical diagnosis or treatment.

2. How We Use Your Information

We use your information to:

  • Process orders and payments
  • Deliver products and services
  • Activate products
  • Improve AI algorithms and system performance
  • Provide software and firmware updates
  • Respond to customer support requests
  • Prevent fraud and unauthorized access
  • Comply with legal obligations

3. AI Features

Our products may utilize artificial intelligence to improve driving comfort, user interaction, and wellness recommendations.

AI-generated recommendations are intended for informational and convenience purposes only and should not replace professional medical, legal, or safety advice.

4. Payment Information

Payments are processed securely by trusted third-party payment providers.

We do not store your complete payment card information.

5. Cookies

We use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Enhance customer experience

6. Data Sharing

We may share information with:

  • Payment processors
  • Logistics providers
  • Cloud service providers
  • Customer support partners
  • Legal authorities when required by law

We do not sell your personal information.

7. Data Security

We implement commercially reasonable technical and organizational measures to protect your information.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain information only for as long as necessary to provide our services, fulfill contractual obligations, resolve disputes, and comply with applicable laws.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Withdraw consent

Request a copy of your data

10. Children’s Privacy

Our products and services are not intended for children under the age of 13.

11. Changes

We may update this Privacy Policy periodically. Continued use of https://www.libpet.com constitutes acceptance of the revised policy.

12. Contact

If you have any questions about this Privacy Policy or your personal information, please contact us through the customer support information provided on our website.